Frequently Asked Questions


What brands are available to purchase?

Eleaf, Joyetech, Wismec, TECC, UD and Avatar.

Is there a minimum order quantity?

There is not a minimum order quantity that has to be fulfilled however we would expect the first order to contain a wide range of products from our product offering.

Do I have to own a retail shop to become a reseller?

We would expect you to have an established e-cig bricks and mortar business to become an approved reseller.

Can I advertise online?

We are more than happy to support any online campaigns that advertise what products you will be stocking or current offers you may have.

What method of payment do you accept?

You can pay for your order online via PayPal/Card payment, or over the phone by calling 01254 269387.

Will I be expected to order across the full product range?

To be a successful UK Vapour Brands reseller we strongly advise all of our clients to keep a stock of the full product range, including our product display stands, from at least one of the major brands on your first initial order.

Do you provide any POS or marketing support?

We will provide all the necessary point of sale material which will include shop posters and leaflets. If there is anything in particular that you will require we will be more than happy to discuss and source if required.

Do you provide any training?

We can provide any product training that you feel will be required, through your dedicated account manager. We can organise a store visit if necessary and support every need and requirement to ensure you become a successful UK Vapour Brands reseller.

Where can I find information about new products available?

UK Vapour Brands send out regular newsletters which will keep all our clients up to date on any offers and any new product launches. Alternatively, you can join our Facebook group. This is a closed group and you will need to be accepted by our team before being able to view posts within there. Join today,UKVB Reseller Facebook Group

Will I have a dedicated Account Manager?

All approved resellers will have a dedicated Account Manager who will provide full support on all your requirements as a UK Vapour Brands reseller.

Ordering / Delivery

What is the order process?

You can place your order via our website or by calling your account amanager on 01254 269387. Orders can be paid for through our site using Paypal/Card payment or over the phone.

What are the expected dispatch timescales?

Once your order has been taken, if placed before 2:30pm (Monday to Friday), we will guarantee to ship your order the very same day. All UKVB orders are dispatched using UPS to guarantee a quick delivery turnaround. We aim to despatch most orders within 24 hours of receipt unless an item is unexpectedly out of stock. If this is the case we will contact you to offer an alternative or we can process a refund should you choose this option.

My parcel hasn’t arrived when I thought it would, what can I do?

Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery if the address or postcode supplied is incorrect. If you do not receive your order within this timescale please contact your dedicated Account Manager on 01254 269387 or [email protected].


I have heard vaping is safer than smoking, is that true?

Public Health England released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.

Is passive smoking still a problem with vaping?

There is no passive 'smoking' as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low.

Do you have an age restriction?

UKVB abides by a strict over 18 policy, by law we do not sell electronic cigarettes or any other vaping products to minors. You can see our Age Verification Policy here.


What is an electronic cigarette?

An e-cig is an electrical device that vapourises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank and an e-cig coil, easy enough for any adult to use and make the switch to vaping.

Why are there so many different e-cigs available?

The great thing about electronic cigarettes is the choice. Having such a wide range of e-cigs means you can mix and match and try new things until you find your ideal vaping set up.

What is variable voltage?

Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your coil. Variable voltage is a bit like a manual car, you need to adjust the voltage yourself depending on the resistance of your coil. When you change your coil for one of a different resistance, you will need to adjust the voltage again.

What is variable wattage?

Much like variable voltage, variable wattage allows you to control the amount of power being provided to your atomizer head. Where variable voltage is a manual car, variable wattage is your automatic. Whatever wattage you set your device to, it will automatically adjust the voltage for you depending on the resistance of the coil installed. Preferred by many due to its ease of use.

What is temperature control?

Using specifically designed coils you are able to set a target temperature on your TC e-cig in Fahrenheit or Celsius. Your e-cig coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced.

What is pass-through charging?

The ability to continue to vape your e-cig whilst it is on charge.

What is sub-ohm vaping?

An e-cig with the ability to power atomizers below 1.0ohm resistance.

What is a box mod?

An e-cig with a box shape.

What is a mechanical mod?

A mechanical mod is an e-cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your coil. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first.

Will an e-cig help me quit smoking?

We do not promote e-cigs as a stop smoking device. They are an alternative way to get the nicotine that your body is craving.

Can I use my e-cig whilst pregnant?

Please consult your Doctor or Midwife.

Atomizers / Coils

What is an atomizer head?

An atomizer head contains the heating element, or 'coil' that takes power from the battery and vapourises your e-liquid.

How long will my atomizer last?

This depends on the type of atomizer used, the settings you are using and how often you vape. Atomizers are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need replacing. This time is drastically reduced if they are being vaped at high powers or temperatures.

There are a lot of different atomizers available, why?

To give people choice, some people want a higher resistance, others want nickel wire to use with a temperature control e-cigs. So much choice means versatility for vapers.

How do I know when to change my atomizer?

Less vapour production, constant flooding and gurgling and a slightly burnt taste are all symptoms that you need to change your e-cig atomizer.

What is a sub-ohm coil?

A coil with a resistance that is below 1.0ohm. Generally, sub-ohm atomizers produce more heat meaning more vapour and flavour production.


Why are there so many different tanks available?

Once again, choice. Different sizes, styles, coil compatibilities and even colours.

Will my tank work on every e-cig?

Most e-cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank. Sub-Ohm atomizers can only be powered by certain devices, so if you're making the move to sub-ohm, check your device is capable of powering coils below 1.0ohm

I’ve broken my tank, what should I do?

The warranty does not cover accidental damage, it only covers manufacturers faults. Call our Customer Service team on 01254 269387 who will be able to help you choose a new one.

Can I use every e-liquid in my tank?

All of our e-liquids are safe to use in our tanks. We do not recommend using anyone else's e-liquid as we cannot guarantee the ingredients in them and therefore cannot warranty items with damage due to another company’s e-liquid.


What is a built-in battery?

A built in e-cig battery means that it is not removable from the device. The e-cig has the battery sealed inside it, great for easy charging and maintenance.

What is a removable battery?

A battery that can be removed from your e-cig, meaning you can always have a spare charged with you. Just remember to be safe, see the Battery Safety Guide.

How long will my battery last?

This depends on how much you vape, the settings used and the capacity of the battery.

Will I ever need to replace my battery?

Yes, no rechargeable battery will last forever. It has a charge cycle and once it's gone past that it can take longer to charge and won't hold that charge for as long. This is normally 300 charges, but this is only a general rule of thumb.


What are the ingredients in your e-liquids?

There are 3 ingredients in our e-liquids; diluent, nicotine, and flavour concentrate. All pharmaceutical grade UK produced and manufactured.

Why is there a skull and crossbones on my bottle of e-liquid?

Nicotine, in its rawest form, is classed a poison. In our e-liquid it is so diluted it poses no real risk.

What strength e-liquid should I use?

This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around 1.8% (18mg/ml). If you start into sub-ohm vaping or variable voltage or wattage you might want to start lowering your nicotine strength. The best bet is to try a variety and see which suits you best.

What flavour e-liquid should I use?

Once again, this is personal preference. Some people will always stick to tobacco flavours so they have the complete sensation of smoking, others move away from tobacco flavours straight away. They go for some of the more exotic fruit or drink flavours. Browse our E-liquid section for all available.

Are your e-liquids tested?

Yes, all our e-liquids are fully tested and backed by our Guarantee of E-liquid Excellence.

How long will my e-liquid last?

This depends on how much you vape and what settings you are using. Generally, a 10ml bottle of e-liquid will last a standard vaper 3 to 5 days.

What’s the difference between each range of e-liquid?

Each range of e-liquid has its own unique set of strengths, flavours and diluent ratios. Great for vapers who like to change their e-liquid often. See our E-liquid section to pick your new favourite.

What’s the difference between mg and %?

These are essentially different ways to express the same thing. See our E-liquid page for more information about each brand.

What are the PG:VG ratios of each range?

Each range of e-liquid available from The Electronic Cigarette Company has a PG:VG ratio designed to provide the best vaping experience and proportions of flavour concentration, vapour production and throat hit. We could list them all here, but some ranges even offer ratios tailored per flavour! We suggest visiting the various e-liquid brand categories, or browsing for your favourite flavour to find out more!


Why won’t my battery charge?

Check your charger isn't damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid.

My tank is leaking, why?

This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the coil that cannot be vapourised quickly enough, so it will just leave the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the coil reaching the end of its natural life, ensure this is replaced and primed then try again.

Why am I not getting any vapour?

Check that your settings are optimum for the coil installed, ensure your coil hasn’t reached the end of its natural life, if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our Customer Service team on 01254 269387 who are happy to help.

I have a burning taste, what should I do?

This is either because you have the settings on your e-cig too high for the coil installed, or your coil needs replacing. Change your coil for a new one, turn your settings down and, after priming the coil properly, try again.

My coil is gurgling, why?

This is your coil flooding. Don't draw too hard, change your coil if it has been in for a considerable length of time and don't overfill your tank.

I am getting e-liquid in my mouth, what can I do?

A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with some paper towel. If your coil is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the coil.

My coil is getting really hot, is this normal?

Your coil is receiving power from a battery, it is working hard to vapourise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the coil getting warm just put it to one side to cool for a moment before vaping again.

My charger has stopped working, do I need to replace it?

Ensure the contacts on your charger are clean, make sure there is no e-liquid on any parts of the charger. Still having problems? Our chargers all come with a 12 month warranty against manufacturers faults. Email our Customer Service team: 01254 269387

My battery is getting hot, why?

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call our Customer Service team on 01254 269387 for advice.

I am confused by the settings on my e-cig, which are best to use?

This depends on what you prefer and also what coil is installed. Ensure you have read your user manual for the device and if you are still struggling, speak to our helpful Customer Service advisors on 01254 269387.