Terms & Conditions
Restrictions - Purchases by persons under the age of 18 are not permitted in the UK where UK Vapour Brands Limited ("UKVB”) is registered. You must be eighteen (18) years of age, and possess a valid credit card to purchase our products. UKVB will not sell our products to minors. UKVB reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Notice - The purchase of products from UKVB is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.
Data Protection - Our policy is that we will not pass on any customer details we collect to any third party without your permission.
Descriptions - The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
Jurisdiction - This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which UKVB and the reseller hereby submit.
Liability - To the extent allowed by the law, UKVB shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of UKVB or their suppliers for business losses and/or losses to non-consumers.
Payment - Payment is due before goods are despatched, UKVB reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards or BACS transfer.
Prices - Prices quoted are in pounds sterling and are exclusive of VAT. Prices are subject to alteration by UKVB without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional.
Cancellations - UKVB reserves the right to cancel an order at any time prior to dispatch. The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfil your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfil your requests or manage interactive customer programs. You also hereby grant to UKVB the right to exchange any information provided by you between UKVB’s affiliates for the purposes mentioned before. In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring websites.
Details of what we collect and why below:
Username and password - This is so we can keep your information safe and so that we can have your information to hand each time you visit us.
Name, address and postcode - Without this we won't know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we deliver or offer services in your area.
Age / Date of birth – We operate a strict over 18 only policy on our sites and we may need to verify that you are eligible to purchase goods from us. No information may be submitted to UKVB by persons under the age of 18. Nor may persons under the age of 18 make purchases or other legal acts on this Site.
Email address - We send a confirmation of your orders via email.
Telephone numbers - If there are any problems with your order or we need to check anything, we need to be able to contact you.
Payment card number, expiry date, issue no and name of card holder – When you purchase a product or service we need these details so we can collect payment in the same way as when we take payment in a store via chip and pin. We do not store any card data.
UKVB Ltd will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by UKVB in connection with the operation of this Site.
Correspondence - If you contact us we may keep a record of that correspondence.
IP Addresses - When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, UKVB Ltd has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information. We do not store any card data.
How We Use The Information We Collect
Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service. Your account may be used to store information about your previous purchases and personal preferences.
But you should also be aware of the following uses -
Marketing – We may use the information we collect to inform you, by letter, phone, SMS, or email, about offers and products that we think may be of interest to you. If you do not wish to receive these communications, please let us know. You can also unsubscribe following the instructions that we will include in any communication, such as email, we send to you. We do not share your information with any third party companies or sales companies. Your information is never used outside of UKVB businesses for any purpose.
Website Improvement - To help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
What is a cookie? - A cookie is a small text file that may be placed on your device when you visit our sites or receive our newsletters. When you next visit our sites the cookie allows us to distinguish you from other users.
Marketing cookies record your visits to our websites, the pages you have visited and the links you have followed. We use this information to make our websites and newsletters more relevant to your interests.
Storage of Data - We will not store your personal information for any longer than we need to, however, we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our online marketing programmes.
Access Rights - You have a right to access the personal information that is held about you. To obtain a copy of the personal information UKVB holds about you, please contact your dedicated Account Manager via email or telephone 01254 269387.
Security – At UKVB information security is very important and we have taken many steps to make sure your experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.
Keeping your information secure - To help us keep your information confidential you should:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
- You should choose a password that is not obvious or known to anyone else.
- You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may request you change your password.
Security in our offices - Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.
Telephone: Please call during office hours for all general and sales enquiries. 01254 269387
Office opening hours: Mon to Fri - 9am until 5pm.
UK Vapour Brands Limited
Unit 1, Elder Court
Registered in United Kingdom, VAT No 157972758 Company number 7814632
All goods are warranted on delivery to the reseller to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
These terms and conditions do not affect your statutory rights as a consumer.
Title to Goods
Property and title in the goods shall remain with UKVB and shall not pass to the customer until such time as UKVB has received payment in full of all sums due on whatsoever account.
Copyright UKVB. All images on this website may not be used or copied without permission from UKVB. We use some images from our suppliers after their permission has been given and the copyright remains with them. We understand that the electronic cigarette industry is ever-changing and evolving and we strive not only to keep abreast and ahead of the competition but to ensure that our first customer is just as important as our last.